17.3 Claims handling expenses

Claims handling expenses, by type1 January – 31 December 20141 January – 31 December 2013
Consumption of materials and energy 16,722 18,766
External services 189,921 185,488
Taxes and charges 20,037 15,330
Employee expenses 295,472 297,618
Depreciation of property, plant and equipment 11,820 13,603
Amortization of intangible assets 18,650 12,904
Other, including: 119,981 86,582
- awarded costs, penal interest and penalties awarded in cases over claims 110,184 77,608
- other 9,797 8,974
Total claims handling expenses 672,603 630,291